Help Center

You can reset your password or username through the appropriate process in our bAdmin. You can always connact your organization's administrator who can help you reset your credentials. 

If you are a Boschung customer, contact our support team to reset your credentials.

You can find the role you have directly in the profile page of bAdmin. 

The bMoves user is the account you use to sign in to our tools. An operator is the person who performs or participates in an intervention.

Your organization's administrator is managing your account's roles. Ask him to give you access to the tool or feature you need.

Yes, the only difference is that with a paid plan you increase the number of interventions that can be carried out thanks to more Data Credits. 

Find all the information about the subscription types on the prices page.

Yes, it is possible to subscribe to bMoves for free. If you don't have a free account yet you can create one here.

You can upgrade your subscription at any time directly in bAdmin. The upgrade will be done immediately after payment.

Our sales team will be more than happy to help tackle your needs. Contact us.

Data Credits are the unit we use to measure your consumption of our services. Everything you record in the bMoves application uses Data Credits. Each plan has a maximum amount of Data Credit that you can use.

Are you having trouble knowing which plan to choose? Our calculator will help you. Or simply start with a free account and test bMoves!

If you have a free account, you need to upgrade your account to continue your tasks.

If you wish to stay on a free account the quota will reset at the end of the month.

If you have a free account your transactions are blocked.

If you have a paying account, additional Data Credits until the end of the month will be charged to you. Alternatively, you can upgrade your subscription.

bAdmin is the tool designed to manage your bMoves platform. You can manage users, tailor activities and update the data used by your team.

You can access the bAdmin at badmin.digital

We built a course to help you getting started with bAdmin. Make sure to check it. Plus, there is also more in-depth courses for specific topics.

Users are the people who have access to one or more of our tools, such as bMoves app, bConfig, bAdmin,... 

Operators are the people who are active during an intervention. When you start an intervention, you need to select at least one main operator.

Operator and users are different to allow you to anonymize interventions. Although all your interventions are private to your platform, you may have internal processes or data regulations requiring you to make anonymous your operators' name. To do this, just give identification number to your operators. Those ID can then be shared only with the operator. This way, the manager analyzing the interventions, will know exactly what happened and where but who the operators were is private.

First you need to create your users in bAdmin. A user is part of one or more user groups. User groups define the access given to the users that are part of it. By default, you have three user groups, Administrator, Manager, Operator that you can assign to your users. But you can create as many user groups as your need.

Make sure that you have the correct branch selected. Operators, vehicles and equipment belong to one branch only. Use the branch selector on top of your screen (next to Configuration) to view the elements for this branch. 

You can transfer an element to another branch by editing it. Click on the pen icon in the top right corner, and then use the select to assign this element to another branch.

The bMoves app is the mobile application you use to record the activities you are doing, pull data from your ConnectHubs and takes notes.

The bMoves app is available, for free, on the Google Play Store for Android and on the App Store for iOS.

We built a course to help you getting started with the bMoves app. Make sure to check it. 

There is several settings you can tweak to improve the precision of your GPS. Here is a list of tips to improve your GPS precision.

1.  Authorize bMoves app to always access your location. The enables bMoves to get your location also when your app is in the background or your phone is locked. To authorize it, for iOS go Settings -> bMoves -> Location -> Tick "Always"; for Android go to Settings -> Apps -> bMoves -> Permissions -> Location -> Tick "Allow all the time" 
2. Disable power mode saver. On your phone, you might have some settings to help you safe battery. This is done by turning off apps or turning off services from some apps. When you are using bMoves, we recommend either keeping the app open or having your settings on the one offering the best balance between battery life and performance. For iOS, go to Settings -> Battery -> Untick "Low Power Mode"; for Android, go to Settings -> Device care -> Battery -> Power mode -> Set to "Optimized".
3. After a certain time with your bMoves app in the background (i.e. the app is open but you do not have it on your screen), your phone will automatically stops the functionnality of bMoves. For both Android and iOS users, we recommend keeping your app open on the dashboard to avoid this. For Android users, you can also add it to the "Apps that won't be put to sleep" list. To do that, go to Settings -> Device care -> Battery -> App power management -> Apps that won't be put to sleep -> Add apps -> Tick bMoves in the list

On your phone, your app can be in three status, foreground, background or closed. Foreground means you are currently on the app and using it. Background means your app is currently active but not in use by you. Closed means that your app is currently inactive.

Whatever the status of your bMoves app, when you are not in an intervention you are never tracked.

When you are in an intervention, you are tracked according to your phone's and app's settings. Depending on the status, bMoves app is behaving differently according to your phone's manufacturers good practice. This means :

• bMoves app in foreground during an intervention : What you are doing is tracked. If you are in live data transmission mode, data from your intervention are sent to our servers for live visualization. 
• bMoves app in background during an intervention : A notification appears on your phone reminding you that you are in an intervention. According to your settings, what you are doing is tracked. Your data are not transmitted live to our servers. Everything you do will be sent the next time you put bMoves app in foreground. 
• bMoves app is closed during an intervention : The intervention continues however nothing you do is tracked and nothing is sent to our servers. When you open the app again in foreground, the tracking will restart with a gap of data during the time your app was closed. 

Yes. You can choose not to be geo-positionned for your intervention. This means that everything you do will be tracked but not where you do it. To disable the geo-positionning :

1. Open your bMoves app.
2. When you are not in an intervention, click on the burger menu in the upper left corner and click on "Settings"
3. Disable the toggle for "Device geo-positionning" to set it to "Disabled"

Yes. You can choose to send your data manually when you desire, thus enabling you to send it when you have WiFi network. However, this will disable the live visualization of your intervention. To disable the live transmission of data :

1. Open your bMoves app.
2. When you are not in an intervention, click on the burger menu in the upper left corner and click on "Settings"
3. Disable the toggle for "Data transmission method" to set it to "Manualy, at the end"

When you don't see an operator, vehicle, equipment or activity in the start page of your bMoves app that was created for your platform, it might be because you disabled the automatic data reloading. To re-enable it :

1. Open your bMoves app.
2. When you are not in an intervention, click on the burger menu in the upper left corner and click on "Settings"
3. Enable the toggle for "Automatic data reloading" to set it to "Enabled"
4. Alternatively, click on the "RELOAD" button next to manual data reloading to force a reloading of your opeartors, vehicles, equipment or activities.

If you have a paid plan, you can continue to do interventions even if you don't have any Data Credits left. Those interventions are billed according to the Extra Data Credit price included in your subscription. You can also upgrade your subscription to a higher tier one. It's offen worth it. You can also contact us.

If you have a free plan, you have to upgrade your account to a Starter, Advanced or Pro plan to be able to go past the monthly Data Credit Limit. 

Your upgrade is applied immediately after you pay it.

If you completely close the application outside of an intervention, nothing happens. However, if you completely close the application during an intervention, the intervention is on hold. bMoves app is active in foreground and background. After two hours, your intervention is visible in historic. However, when you open the application again, the application resume the intervention which comes back live.

Outside of an intervention, it require almost no battery. During an intervention however, the application needs more battery. That's because we are doing a lot of things. First, the application needs to generate location both in foreground and in background using significant battery. Secondly, the intervention is sent in real time to our servers for a quick analysis. With the bMoves app, we constantly try to improve the balance of performance and quality of the data. If you want to improve your battery life, here is a few tips :

1. Use a ConnectHub GEO. A ConnectHub GEO is a piece of hardware you install in your vehicle. With the GEO version, you have an atenna which enable you to get the location directly from your vehicle and not from your phone.
2. Deactivate the location. In the settings of the bMoves app, you can deactivate your location. Doing so saves a lot of battery. However, if you don't have a ConnectHub GEO, you will not be able to get any location.
3. Deactivate live data transmission. In the settings of the bMoves app, you can set your data transmission method to be in manual. Doing so prevent bMoves app to continuously send your data to the servers. You can manually send it later. Be careful, using this setting disable the live visualization feature in bVision

bVision is the tool to visualize your live and past bMoves interventions, as well as export reports and data from your intervention.

bVision is available at bvision.digital

We built a course to help you getting started with bAdmin. Make sure to check it. Plus, there is also more in-depth courses for specific topics such as reporting.

You need to upload a report template in bAdmin. 

The template can be completely adapted to your needs. Find more information in our documentation.

Straight lines on your interventions can have different causes :

1. No GPS signal : Usually straight lines are caused by the lack of GPS signal for part of your interventions. This usually happens in tunnels. However, it can also happens in vehicles with lots of metal. In that case, we advise you to subscribe to a ConnectHub GEO if you need the GPS signal. Contact us to with your needs
2. Give bMoves app the permission to always track your GPS position. This is required for Android users where you have 2 levels of permissions for the location. First level is only when you are on the app. Second level, is also when the app is in the background (but not when it's closed). To give both level of permissions, go to your Settings, then click on Applications, select bMoves app then Permissions. On the permissions list, select Locations and give the "Always authorize" permission.

When nothing changed during an intervention for two hours, the intervention is automatically moved to the historic intervention. This can happens if you did absolutely nothing with your bMoves app, you do not have any network, you disabled live data transmission or you have completly closed your applications. As soon as you do something new in this intervention, the intervention is moved to the live interventions.

RWIS is our mobile visualization app. It enables you to visualize all your live interventions, as well as the interventions of the last two hours. For the desktop visualization, check bVision.

RWIS is available, for free, on the Google Play Store for Android and on the App Store for iOS.

bConfig is the mobile application you use to configure your ConnectHubs. 

bConfig is available, for free, on the Google Play Store for Android and on the App Store for iOS.

We built a course to help you getting started with bConfig. Make sure to check it. 

ConnectHub and ConnectHub GEO wirelessly interface with you bMoves app. Once the connection is established, your bMoves app automatically pull data from your vehicle or equipment. 

Once the payment is received, we send you all the hardware to install on your vehicles as well as tutorials to guide you through the installation. The hardware include the processing unit and a set of cables. For the ConnectHub GEO, you also receive an antenna.

Installing a ConnectHub or ConnectHub GEO requires basic technical skills. Through our courses, you can learn everything you need to install and configure it with our configuration application.

Yes it is indeed possible to connect a ConnectHub to one of your spreaders. We offer protocol for all major spreaders when you configure your hardware. 

You need to use the bConfig mobile application which is available for free on the Google Play Store for Android and on the App Store for iOS. Once the application is installed on your smartphone you can consult our documentation.

The antenna must be placed on the roof of the vehicle for more information on how to configure and install ConnectHub please refer to our documentation.

bMoves features two types of reports.

• Single intervention are reports to export data from a specific intervention. With this type of report, you can get a lot of details about a specific intervention. For example, you can know what activities were done on a specific roads at a specific time. 
• Mutliple intervention are reports to export data from more than one intervention. This type of report will agreate data from all the interventions you selected within a single report. 

Before being able to export data, you need to upload your report template in bAdmin. Report template are .XLSX files, typically created with Excel, that you built according to your needs. In those template, you integrate placeholders. Placeholders are text elements starting with {{{ and ending with }}} that our engine will replace with data from your interventions. You can learn how to create report template by following our course.

You don't want to create your own report template? Our community regularly share new custom reports that you can download, customize and use on your platform.

By default, we have two basic report template ready to use. But you can upload your own (or customize those two) in the intervention report template section of bAdmin.

You can then export your reports in the Report section of bVision. Make sure to check our course to learn more about that.

Make sure to check our report template market where our community uploads regularly their own report template market. You can then tailor them to your needs and upload them in bAdmin.

You can also built your own report template, make sure to check our course to learn more about that.

Yes, as long as your ERP or third-party software features an API, you can import and export data from bMoves within your ERP or software.

Reach out to our team for more information and to explain your needs.

A report is exported from bMoves in an .XLSX format. You can then share, edit or save this report outside of bMoves for your stakeholders, archives or customers.

A form is something filled by your team during an intervention. It can be a simple field to complete or a more complex form enabling your operators to report everything that was done during the intervention.